{"id":415,"date":"2016-12-20T11:11:00","date_gmt":"2016-12-20T10:11:00","guid":{"rendered":"https:\/\/staging.in-recruiting.com\/the-value-of-customer-support-for-in-recruiting\/"},"modified":"2019-06-19T12:36:27","modified_gmt":"2019-06-19T10:36:27","slug":"the-value-of-customer-support-for-in-recruiting","status":"publish","type":"post","link":"https:\/\/staging.in-recruiting.com\/en\/the-value-of-customer-support-for-in-recruiting\/","title":{"rendered":"The Value of Customer Support for In-recruiting"},"content":{"rendered":"<p>The importance of<strong> customer support<\/strong> is fundamental to any company, especially for those providing a web-based service, such as<strong> In-recruiting.\u00a0<\/strong><\/p>\n<p><!--more--><\/p>\n<p>One can often focus on attracting new customers, rather than working to have <strong>existing customers who are satisfied with their service.<\/strong><\/p>\n<p>Providing good assistance is not just important but crucial to a company\u2019s success. This includes several steps because it comprises the service provided to the customer before, during and after purchasing a good product.<br \/>\nIn-recruiting\u2019s main objective has always been to provide utmost customer satisfaction and that is why we chose to invest in training a <strong>qualified Support Team<\/strong> that can both deal with technical problems, and help clients to have the best experience of our product and gain the most benefits from the product.<br \/>\nBased on extensive market research, we identified the tools best suited to our needs to provide better, faster and easily accessed customer service.<br \/>\nWith the aim of providing <strong>faster answers<\/strong> we added telephone assistance and the <strong>Online Guide<\/strong> with detailed articles that illustrate all of the In-recruiting features and enable the user to optimise the features so that they speed up their work.<br \/>\nWe\u2019ve also added a series of <strong>video tutorials<\/strong> that clearly show how to navigate around our platform.<br \/>\nBy coordinating the work between the Support Team and the marketing team we have been able to constantly update these resources based on feedback from existing clients.<br \/>\nIn a recent internal survey, we found that these innovations are increasing the satisfaction levels of our customers, and that <strong>customer satisfaction is increasing steadily<\/strong>: 61.5% said that they received Excellent support, 30.8% Very Good and 7.7% Good.<br \/>\nThis data confirms<strong> that investing more resources in Customer Support was a great choice because it made customers happier<\/strong> and improved their overall experience of In-recruiting.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The importance of customer support is fundamental to any company, especially for those providing a web-based service, such as In-recruiting.\u00a0<\/p>\n","protected":false},"author":3,"featured_media":3685,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":""},"categories":[82,83],"tags":[],"featured_image_src":"https:\/\/staging.in-recruiting.com\/wp-content\/uploads\/business-people-group-working-in-customer-and-PV8BWDC.jpg","author_info":{"display_name":"Jacopo Boscolo","author_link":"https:\/\/staging.in-recruiting.com\/en\/author\/jacopo\/"},"_links":{"self":[{"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/posts\/415"}],"collection":[{"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":0,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/posts\/415\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/media\/3685"}],"wp:attachment":[{"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/media?parent=415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/categories?post=415"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.in-recruiting.com\/en\/wp-json\/wp\/v2\/tags?post=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}